Adding Users to a company’s 3DEXPERIENCE Account

From 2023, all information and applications that were previously controlled through the SOLIDWORKS Customer Portal, have now switched to the 3DEXPERIENCE Customer Portal. In order for a SOLIDWORKS user to access the subscription benefits of their company, they will need to be added as a user by the company’s SOLIDWORKS Administrator.

Step 1

Log in to the DSX Client Care centre –

Under the main menu, select Contact Administration.

Then select New Contact – bottom left hand corner.

Add user to 3DEXPERIENCE company account

Step 2

Fill out the details of the user you’re adding.

Add user to 3DEXPERIENCE company account

Step 3

Now the new user is added to your account, you will need to set their permission level.

To do this, go back to the main menu and select Contact Administration.

There you will see the list of users already associated to your company.

Select the user you’ve just added and then hit the Change button.

Add user to 3DEXPERIENCE company account

Now you will see a list of available permission levels, as below.

It’s recommended to set the access level to Support Restricted.

This will give them access to the benefits of your company’s subscription entitlements.

The roles of Support Advanced, Support Administrator & Security Administrator will allow you to submit support tickets directly to Dassault Systemes.

However, we don’t recommend this as the response times may be slower than you’d expect. For the quickest response to a support request, it’s always best to contact SOLIDX Directly as we have direct access to SOLIDWORKS Tech Support.

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Anything you need, get us anytime on 01223 857300 or fill out the form below and we’ll be straight back to you.