Terms and Conditions

SOLIDX Terms and Conditions of Sale

  1. Introduction

These Terms and Conditions (“Agreement”) govern the use of services provided by SOLIDX Ltd (“Company”) to its customers (“Customers”). By engaging with SOLIDX Ltd and using its services, Customers agree to be bound by the terms and conditions stated herein.

  1. Definitions

– “Customer” refers to any individual or entity that engages with SOLIDX Ltd to purchase SOLIDWORKS software licenses, associated additional products, training programs, consultancy services, or technical support.

– “SOLIDWORKS” refers to the software products and related services provided by Dassault Systèmes SolidWorks Corporation.

  1. Sales of SOLIDWORKS Software Licenses and Additional Products

3.1 Product Descriptions and Specifications: SOLIDX Ltd endeavours to provide comprehensive and accurate product descriptions and specifications for SOLIDWORKS software licenses and associated additional products. These descriptions may include details on features, system requirements, and licensing terms. While we strive for accuracy, Customers should note that software product specifications are subject to change by the software manufacturer, and the Company does not guarantee the accuracy or completeness of such information.

3.2 Pricing and Payment Terms: The prices for SOLIDWORKS software licenses and additional products are subject to change without prior notice. Customers will be billed based on the prices applicable at the time of placing an order.

– Payment Schedule: Customers agree to adhere to the payment terms outlined on their quotation.

  1. Ordering and Acceptance of Orders

4.1 Placement of Orders: Customers may place orders for SOLIDWORKS software licenses, associated additional products, training programs, consultancy services, or technical support through the methods specified by SOLIDX Ltd, which may include but are not limited to the Company’s website, email, or direct communication with authorised representatives.

4.2 Order Acceptance: SOLIDX Ltd reserves the right to accept or decline any order received from a Customer. An order is considered accepted only when SOLIDX Ltd provides written confirmation of acceptance to the Customer.

4.3 Contract Formation: Upon SOLIDX Ltd’s acceptance of an order, a legally binding contract is irrevocably established between SOLIDX Ltd and the Customer. This contract encompasses the products or services specified in the order and is subject to the terms and conditions outlined in this Agreement.

4.4 Cancellation Policy: Once an order is accepted and the contract is formed as per Clause 4.3, the Customer is expressly prohibited from cancelling the order. The Customer is bound by the terms and obligations outlined in the contract.

  1. Training Programs, Workshops, and Consultancy Services

5.1 Program and Service Details: SOLIDX Ltd provides training programs, workshops, and consultancy services tailored to the needs of Customers. Information on program schedules, locations, and content will be provided to Customers in advance.

5.2 Cancellation and Rescheduling Policy: The Company understands that circumstances may necessitate changes to scheduled training sessions or consultancy appointments. Therefore, Customers are afforded the following flexibility:

– Cancellation: If a Customer wishes to cancel their enrolment in a training program or consultancy appointment, they must provide written notice to SOLIDX Ltd at least 7 days before the scheduled date. Customers will then have the option to reschedule their training or consultancy services to an alternative date.   No refunds will be offered outside of this period.

  1. Technical Support

6.1 Support Availability: SOLIDX Ltd provides technical support services to Customers during regular business hours. Support is available from 9:00 AM to 5:30 PM, Monday to Friday, excluding national holidays.

6.2 Support Channels: Customers can access technical support through various channels, including phone, email, and an online ticketing system provided by SOLIDX Ltd. Our team is committed to providing timely and effective support to address technical issues and queries.

  1. Ownership and Intellectual Property

7.1 Ownership of Software: SOLIDWORKS software and associated additional products are the intellectual property of their respective owners, including Dassault Systèmes SolidWorks Corporation. SOLIDX Ltd does not claim ownership of any intellectual property rights related to SOLIDWORKS software.

7.2 Training and Consultancy Materials: Any training materials, documentation, or consultancy documents provided by SOLIDX Ltd are intended solely for the use of the Customer. Customers are not authorised to reproduce, distribute, or share these materials without the Company’s prior written consent.

  1. Limitation of Liability

While SOLIDX Ltd is committed to providing high-quality services and support, Customers should be aware of the following limitations:

SOLIDX Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of SOLIDWORKS software, additional products, or services provided.

  1. Governing Law and Jurisdiction

9.1 Governing Law: This Agreement is governed by and construed in accordance with the laws of England and Wales.

9.2 Jurisdiction: Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Amendments

10.1 Amendment of Terms: SOLIDX Ltd reserves the right to amend or modify these Terms and Conditions as necessary. Customers will be notified of any changes, and their continued use of SOLIDX Ltd’s services after such notification implies acceptance of the amended Terms and Conditions.

  1. Inspection and Acceptance of Products

11.1 Product Inspection: Upon delivery of Products to the Delivery Address, the Customer shall have a period of three (3) Business Days to inspect and test the Products for any defects or non-conformities.

11.2 Acceptance: If no written notice is provided to SOLIDX Ltd within the three (3) Business Days following the receipt of the Products at the Delivery Address, the Products shall be deemed accepted by the Customer.

  1. Remedies for Warranty Claims

12.1 Exclusive Remedies: In the event of any breach of warranties, conditions, terms, representations, statements, undertakings, or obligations concerning the Products, the Customer’s singular and primary recourse, and SOLIDX Ltd’s entire responsibility, shall be, at the discretion of SOLIDX Ltd:

– (a) The rectification of any defective Product.

– (b) The substitution of any defective Product.

– (c) The issuance of a credit note to the Customer for the value of the defective Product.

12.2 Transfer of Ownership: Should any defective Equipment (or components thereof) necessitate removal and replacement ownership of the defective Equipment (or components thereof) being removed shall revert to SOLIDX Ltd.

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